Contact Us
CONTACT US
Thank you for choosing penqiro.
At penqiro, we believe that a positive shopping experience goes beyond selecting and purchasing products. We are dedicated to providing clear information, accessible assistance, and dependable customer support throughout your shopping journey.
Whether you have questions before placing an order or need assistance with an existing purchase, our customer service team is available to help.
We welcome inquiries regarding product details, order confirmations, payment processing, shipping arrangements, delivery tracking, order modifications, cancellations, returns, refunds, and other store-related matters.
For quick answers to common questions, you may also visit our Frequently Asked Questions (FAQ) page.
If you need further assistance, please contact us using the information provided below. We will review your inquiry and make reasonable efforts to respond as promptly as possible.
CUSTOMER SUPPORT
Our customer support team can assist you with:
-
Product information, specifications, and availability;
-
Order placement, confirmation, and status updates;
-
Payment and checkout questions;
-
Shipping options, delivery estimates, and tracking information;
-
Order changes and cancellation requests;
-
Returns, exchanges, and refund inquiries;
-
Damaged, defective, incorrect, or missing products;
-
General questions regarding our store policies and services.
Customer Support Email:
Business Phone:
+86 13317154790
Customer Service Hours:
9:00 AM – 6:00 PM, China Standard Time (UTC+8)
For inquiries regarding an existing order, please include your order number and a brief description of your request.
Where applicable, tracking information, product photographs, or other relevant details may help us review your concern more efficiently.
RETURNS AND REFUNDS
If you wish to request a product return, exchange, or refund, please contact our customer support team before shipping any items back.
Email:
Our team will review your request and provide the appropriate return instructions when applicable.
Please note that the designated return address may differ from our registered business address.
Eligible purchases may be returned within 180 calendar days from the date of delivery, subject to the requirements outlined in our Return & Refund Policy.
Return shipping costs depend on the reason for the return and any applicable free-return offer.
For complete information regarding return eligibility, return procedures, shipping responsibilities, and refund processing, please review our Return & Refund Policy.
BUSINESS INFORMATION
Brand Name:
penqiro
Legal Company Name:
Hubei Tengchangbei Network Technology Co., Ltd.
Website:
Business Address:
Room 407, 4th Floor, Building 4
Xudong Shihua Residential Community
No. 524 Youyi Avenue
Heping Subdistrict, Hongshan District
Wuhan, Hubei Province, China
Customer Support Email:
Business Phone:
+86 13317154790
Customer Service Hours:
9:00 AM – 6:00 PM, China Standard Time (UTC+8)
penqiro is owned and operated by Hubei Tengchangbei Network Technology Co., Ltd.
For assistance with orders, product inquiries, shipping, returns, refunds, or other customer service matters, please contact us at:
Thank you for visiting penqiro.
We appreciate your interest in our store and the opportunity to serve you.
Our team remains committed to providing practical products, transparent shopping information, and responsive customer assistance throughout your shopping experience.