Terms of Service
TERMS OF SERVICE
OVERVIEW
Welcome to penqiro.
The website penqiro.com and its associated online shopping services are owned and operated by Hubei Tengchangbei Network Technology Co., Ltd. (referred to as the “Company,” “we,” “us,” or “our”).
Throughout these Terms of Service (“Terms”), references to penqiro refer to the online store operated by the Company.
Our website provides customers with access to product information, online shopping functions, order placement, payment options, customer assistance, and other related services (collectively, the “Services”).
By visiting our website, browsing products, creating an account where available, placing an order, or using our Services, you agree to comply with these Terms and the applicable policies published on our website.
These Terms apply to all visitors, customers, account holders, and other users of the website.
Please review these Terms carefully before accessing our Services or completing a purchase.
If you do not agree with these Terms, you should discontinue using the website.
Additional products, features, tools, or services introduced in the future may also be governed by these Terms and any applicable supplemental conditions.
We may revise these Terms when necessary. Updated versions will be published on this page, and continued use of the Services after changes become effective constitutes acceptance to the extent permitted by applicable law.
Our online store is hosted by Shopify Inc., which provides the e-commerce platform supporting our online retail operations.
WEBSITE OPERATOR INFORMATION
The penqiro website is operated by the following business:
Brand Name:
penqiro
Legal Company Name:
Hubei Tengchangbei Network Technology Co., Ltd.
Website:
Business Address:
Room 407, 4th Floor, Building 4
Xudong Shihua Residential Community
No. 524 Youyi Avenue
Heping Subdistrict, Hongshan District
Wuhan, Hubei Province, China
Customer Support Email:
Business Phone:
+86 13317154790
Transactions completed through this website are managed as part of the business operations of Hubei Tengchangbei Network Technology Co., Ltd.
SECTION 1 – ONLINE STORE ELIGIBILITY AND ACCEPTABLE USE
By using our website or purchasing products from penqiro, you confirm that you have reached the legal age required to enter into a binding agreement under the laws applicable to you.
If you permit a minor dependent to use our website, you remain responsible for such use where required by applicable law.
You agree to access and use our Services only for lawful purposes.
You must not engage in fraudulent, abusive, unauthorized, or otherwise prohibited activities.
In particular, you may not introduce viruses, malware, malicious scripts, harmful software, or other materials intended to damage or interfere with our website, systems, or other users.
You are responsible for complying with applicable laws and regulations when accessing our Services or purchasing products.
Serious violations of these Terms may result in restricted, suspended, or terminated access where legally permitted.
SECTION 2 – GENERAL SERVICE CONDITIONS
We may refuse, restrict, suspend, or discontinue access to certain website features or Services when reasonably necessary for security, operational, legal, or other legitimate business reasons.
Information submitted through the website may pass through different networks and undergo technical adjustments required for transmission.
Sensitive payment information is processed through authorized payment service providers and applicable security systems.
Unless you have obtained prior written authorization, you may not reproduce, distribute, resell, license, or commercially exploit protected website content or functionality.
You must not attempt to access restricted systems, customer accounts, databases, servers, or other infrastructure without authorization.
Information obtained through our Services must not be used for unlawful advertising, unsolicited communications, fraudulent transactions, or unauthorized commercial activities.
Section headings are included for convenience and do not alter the meaning of these Terms.
SECTION 3 – WEBSITE INFORMATION AND ACCURACY
At penqiro, we make reasonable efforts to keep product information, prices, policies, and website content accurate and up to date.
However, occasional inaccuracies, omissions, or technical errors may occur.
Website information is provided to assist customers with browsing and purchasing decisions.
Before completing an order, customers should review the applicable product descriptions, pricing, shipping arrangements, return conditions, payment details, and checkout information.
We may correct, update, or remove website content when reasonably necessary.
If a material error affects an existing order, we will make reasonable efforts to contact the customer and explain the available options.
Nothing in this section limits mandatory consumer rights relating to inaccurate or misleading product information.
SECTION 4 – MODIFICATIONS TO SERVICES AND PRICING
Product prices, promotional offers, inventory availability, and website features may change periodically.
We may introduce new products, modify existing listings, update promotional terms, or discontinue certain services where reasonably necessary and legally permitted.
Changes may involve product specifications, pricing, discounts, inventory, website functionality, or service availability.
If an obvious pricing or technical error occurs, we may correct the information and review any affected orders.
Any action concerning an existing order will be handled in accordance with applicable law and our published purchase policies.
A subsequent price change does not automatically modify the agreed price of an order already accepted.
SECTION 5 – PRODUCTS AND ONLINE SERVICES
Certain products offered by penqiro may be available exclusively through our website or in limited quantities.
We aim to present product photographs, descriptions, colors, dimensions, specifications, and features as accurately as reasonably possible.
Minor variations may occur because of display settings, lighting, photography, production batches, packaging updates, or normal manufacturing differences.
These variations do not excuse products that are defective, incorrect, or materially different from their advertised descriptions.
Customers should review the relevant product details before placing an order.
Eligible returns, exchanges, and refunds will be handled according to our Return & Refund Policy and applicable consumer protection requirements.
SECTION 6 – BILLING, ACCOUNT, AND ORDER INFORMATION
When placing an order, you agree to provide accurate, complete, and current information.
This may include your name, email address, telephone number, billing details, shipping address, and payment information.
You are responsible for reviewing your order before completing checkout.
We may verify, delay, refuse, or cancel transactions when reasonably necessary, including situations involving:
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Incorrect or incomplete order information;
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Unavailable inventory;
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Payment authorization failures;
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Suspected fraud or unauthorized activity;
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Material pricing or technical errors;
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Delivery restrictions;
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Applicable legal requirements.
If an order is changed or cancelled, we may contact you using the information supplied during checkout.
Where payment has already been collected for an order that we cancel, the applicable refund will normally be issued to the original payment method.
SECTION 7 – OPTIONAL TOOLS AND THIRD-PARTY SERVICES
Our website may provide access to tools, applications, platforms, or services operated by third parties.
These services may support payment processing, order management, shipping, customer communications, analytics, or other website functions.
Third-party services may be governed by their own terms, privacy policies, security practices, and operating conditions.
Customers should review the applicable terms before using independent third-party services.
We do not control every aspect of third-party services, but their involvement does not remove responsibilities that remain ours under applicable law.
SECTION 8 – EXTERNAL LINKS
The penqiro website may contain links to websites, resources, or services operated by independent third parties.
These links are provided for customer convenience or additional information.
We do not control the content, availability, security practices, or privacy policies of external websites.
Accessing third-party websites is subject to their respective terms and policies.
Nothing in this section excludes responsibilities that cannot legally be excluded.
SECTION 9 – CUSTOMER REVIEWS, COMMENTS, AND SUBMISSIONS
Customers may have opportunities to submit reviews, comments, photographs, suggestions, feedback, or other materials through our website or customer service channels.
By submitting content, you confirm that you have the necessary rights to provide it.
Submitted materials must not:
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Infringe intellectual property or privacy rights;
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Contain unlawful, fraudulent, or intentionally misleading information;
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Include malicious software or harmful code;
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Impersonate another person;
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Violate applicable laws or regulations.
We may review customer feedback for legitimate purposes, including improving products, services, and the overall shopping experience.
Any use or publication of customer-submitted materials will be subject to applicable laws and relevant permissions.
SECTION 10 – PERSONAL INFORMATION AND PRIVACY
We recognize the importance of protecting customer information.
Our collection, use, storage, and disclosure of personal information are described in our Privacy Policy.
The Privacy Policy explains matters including:
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Personal information collected through our Services;
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How customer information is used;
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Cookies and similar technologies;
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Analytics and advertising activities;
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Third-party service providers;
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Marketing communications;
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Available privacy rights;
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Information security and data retention.
Please review our Privacy Policy for further details.
For privacy-related questions, contact:
SECTION 11 – ERRORS AND OMISSIONS
Despite reasonable efforts to maintain accurate website content, occasional errors may appear in product listings, pricing, promotional offers, shipping fees, delivery estimates, or inventory information.
We may correct inaccuracies and update information when reasonably necessary.
Where a material error affects a submitted order, we may contact the customer to explain the available options.
If cancellation is appropriate and legally permitted, any payment collected for the cancelled order will be refunded according to the applicable refund procedures.
We will not impose an increased purchase price without the customer's agreement.
SECTION 12 – PROHIBITED ACTIVITIES
You agree not to misuse our website or Services.
Prohibited activities include:
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Using the website for unlawful purposes;
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Engaging in fraudulent or unauthorized transactions;
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Violating intellectual property rights;
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Attempting unauthorized access to website systems;
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Uploading malicious software or harmful materials;
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Collecting personal information without authorization;
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Sending spam or unauthorized promotional messages;
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Interfering with website security or functionality;
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Impersonating another individual or organization;
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Exploiting website features for unauthorized commercial purposes.
We may restrict or terminate access when reasonably necessary to address serious violations, protect users, or comply with applicable laws.
SECTION 13 – DISCLAIMER OF WARRANTIES
We make reasonable efforts to maintain reliable website functionality, accurate information, and accessible online shopping services.
However, except where required by applicable law, we do not guarantee that the website will always operate without interruption, that every feature will remain continuously available, or that technical errors will never occur.
Temporary interruptions may result from maintenance, network conditions, security requirements, or circumstances beyond our reasonable control.
This disclaimer concerns website functionality and does not remove any applicable product warranties, consumer guarantees, or statutory rights.
Nothing in these Terms limits protections that cannot legally be excluded.
SECTION 14 – LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, penqiro and Hubei Tengchangbei Network Technology Co., Ltd. shall not be liable for indirect, incidental, special, or consequential losses arising from the use of the website or Services where such limitations are legally enforceable.
Nothing in these Terms excludes or limits liability for matters that cannot lawfully be excluded or restricted.
These provisions do not remove our obligations concerning accepted orders, payments, eligible refunds, or mandatory consumer protections.
SECTION 15 – INDEMNIFICATION
Where permitted by applicable law, you agree to indemnify and hold harmless penqiro and Hubei Tengchangbei Network Technology Co., Ltd. against claims, losses, liabilities, damages, or reasonable expenses arising directly from:
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Your unlawful use of the website;
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Your material violation of these Terms;
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Your infringement of another person's legal rights;
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Your fraudulent or unauthorized misuse of our Services.
This provision applies only to the extent permitted by applicable law and does not limit mandatory consumer protections.
SECTION 16 – SEVERABILITY
If any provision of these Terms is determined by a competent authority to be unlawful, invalid, or unenforceable, that provision will be interpreted, limited, or removed to the extent necessary.
The remaining provisions will continue to apply and remain enforceable to the extent permitted by law.
SECTION 17 – TERMINATION OF ACCESS
These Terms remain effective while you use our website and Services.
We may suspend, restrict, or terminate access where reasonably necessary because of fraudulent activity, unlawful conduct, security threats, serious violations of these Terms, or misuse of our Services.
Termination of website access does not automatically cancel valid obligations arising from purchases made before termination.
Any outstanding order, payment, return, or refund matter will continue to be handled according to applicable policies and legal requirements.
SECTION 18 – ENTIRE AGREEMENT
These Terms of Service, together with applicable policies and notices published on penqiro.com, form the agreement governing use of our website and Services.
Related policies may include:
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Terms of Purchase;
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Privacy Policy;
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Shipping Policy;
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Return & Refund Policy;
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Other applicable store policies and notices.
Additional conditions may apply to particular products or promotions when clearly disclosed before purchase.
If any provision conflicts with mandatory legal requirements, those requirements will prevail.
SECTION 19 – CONSUMER RIGHTS
We recognize that customers may have rights and protections under the laws applicable to their purchases.
Nothing in these Terms is intended to exclude, waive, or improperly restrict mandatory consumer rights, statutory warranties, legal guarantees, or remedies.
Where applicable law provides protections that differ from these Terms, the mandatory legal requirements will apply.
Customers may contact our support team regarding product concerns, order issues, delivery problems, returns, or refunds.
SECTION 20 – UPDATES TO THESE TERMS
We may update these Terms of Service periodically to reflect changes in our products, website features, business operations, technology, customer service procedures, or applicable legal requirements.
Updated Terms will be published on this page.
Where required by law, additional notice or consent will be provided.
Continued use of the website after revised Terms become effective constitutes acceptance only to the extent permitted by applicable law.
Unless otherwise required by law, changes will not retroactively alter the terms governing purchases already completed.
We encourage customers to review these Terms periodically.
SECTION 21 – CONTACT INFORMATION
If you have questions about these Terms of Service, our website, products, orders, payments, shipping, cancellations, returns, refunds, or customer support services, please contact us.
Brand Name:
penqiro
Legal Company Name:
Hubei Tengchangbei Network Technology Co., Ltd.
Website:
Business Address:
Room 407, 4th Floor, Building 4
Xudong Shihua Residential Community
No. 524 Youyi Avenue
Heping Subdistrict, Hongshan District
Wuhan, Hubei Province, China
Customer Support Email:
Business Phone:
+86 13317154790
Customer Service Hours:
9:00 AM – 6:00 PM, China Standard Time (UTC+8)
penqiro is owned and operated by Hubei Tengchangbei Network Technology Co., Ltd.