Privacy Policy
PRIVACY POLICY
1. INTRODUCTION
Welcome to penqiro.
The website penqiro.com and its associated online shopping services are operated by Hubei Tengchangbei Network Technology Co., Ltd. (referred to in this Privacy Policy as the “Company,” “we,” “us,” or “our”).
At penqiro, we value the privacy of our customers and recognize the importance of handling personal information responsibly.
This Privacy Policy describes how we collect, use, process, store, protect, and disclose personal information when you interact with our online store.
This includes situations where you browse our products, place an order, contact customer support, submit inquiries, provide feedback, or use other features available through our website.
For the purposes of this Privacy Policy, our website, online store, purchasing functions, customer assistance, and related features are collectively referred to as the “Services.”
To operate our Services, we may work with authorized third-party providers that assist with payment processing, order fulfillment, shipping, website hosting, analytics, advertising, fraud prevention, and customer support.
Where applicable privacy laws require consent for particular processing activities, we will obtain the necessary consent before proceeding.
2. PERSONAL INFORMATION WE COLLECT
The information we collect depends on how you interact with penqiro and the Services you use.
Personal information may be obtained directly from you, automatically through website interactions, or from authorized service providers.
Information You Provide
When you place an order, contact our support team, subscribe to communications, create an account where available, or request after-sales assistance, we may collect:
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Full name;
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Email address;
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Telephone number;
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Billing address;
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Shipping address;
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Order details and purchase history;
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Product selections and preferences;
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Payment-related transaction information;
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Customer support messages;
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Reviews, comments, and feedback;
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Information submitted for returns, refunds, or cancellations.
We may also receive photographs or videos voluntarily submitted to explain product concerns or delivery issues.
Payment transactions are generally processed through authorized third-party payment providers.
We do not generally store complete payment card numbers or card security codes on our own systems.
Customers should avoid sending passwords, complete payment card information, or other sensitive credentials through email.
3. INFORMATION COLLECTED AUTOMATICALLY
When you visit penqiro.com, certain technical and usage information may be collected automatically through cookies, tracking pixels, server logs, device identifiers, and similar technologies.
Depending on the technologies enabled, this information may include:
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Internet Protocol (IP) address;
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Browser type and version;
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Device type and operating system;
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Pages viewed and browsing activity;
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Product interactions;
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Shopping cart activity;
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Checkout interactions;
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Referring websites;
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Advertising interactions;
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Technical performance and error information.
We use this information to maintain website functionality, improve performance, support security, understand customer interactions, and evaluate the effectiveness of our Services.
Collection through nonessential tracking technologies is subject to applicable privacy requirements and available customer preferences.
4. COOKIES AND SIMILAR TECHNOLOGIES
penqiro may use cookies and related technologies to support essential website operations and improve the online shopping experience.
These technologies may help us:
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Remember items added to shopping carts;
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Support checkout and account functions;
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Maintain website security;
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Save customer preferences;
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Analyze website traffic and performance;
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Understand how visitors interact with products;
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Measure advertising and promotional effectiveness.
Customers may manage cookies through their browser settings and any privacy controls made available on our website.
Where required by applicable law, we will request consent before using nonessential cookies or similar tracking technologies.
Disabling certain cookies may affect the performance or availability of some website features.
5. ANALYTICS AND ADVERTISING SERVICES
We may use third-party analytics and advertising providers to better understand website activity and evaluate the performance of our marketing campaigns.
Depending on the services enabled, these providers may use cookies, tracking pixels, web beacons, device identifiers, and similar technologies.
Information collected through these services may be used to:
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Analyze visitor behavior and website interactions;
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Measure advertising campaign performance;
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Evaluate purchase conversions;
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Improve promotional relevance;
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Understand shopping preferences;
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Identify suspicious or fraudulent activity.
Some providers may process information on our behalf, while others may operate independently under their own privacy policies.
Our use of analytics and advertising technologies is subject to applicable privacy requirements and customer choices.
Where required by law, customers may have the right to opt out of certain targeted advertising activities or other uses of personal information.
For questions about advertising-related privacy preferences, please contact:
6. HOW WE USE PERSONAL INFORMATION
We process personal information for purposes related to operating our online store, fulfilling customer purchases, and providing support services.
Order Processing and Transactions
We may use customer information to verify purchases, process payments, confirm orders, arrange fulfillment, coordinate deliveries, provide tracking updates, handle returns and refunds, and maintain transaction records.
Customer Support
Information may be used to respond to inquiries, investigate order concerns, resolve complaints, provide product assistance, and manage after-sales requests.
Website and Service Improvements
We may analyze information to maintain website functionality, identify technical problems, improve product descriptions, understand customer preferences, and develop a more convenient shopping experience.
Marketing and Promotional Communications
Where permitted by applicable law, and with consent where required, we may use customer information to send promotional emails, product updates, special offers, and store announcements.
Security and Legal Compliance
Personal information may also be processed to detect fraudulent transactions, protect our website, comply with legal obligations, resolve disputes, and maintain required business records.
7. HOW WE SHARE PERSONAL INFORMATION
We may disclose personal information when reasonably necessary to provide our Services, fulfill customer orders, support legitimate business operations, or meet legal obligations.
Depending on the purpose, information may be shared with:
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Payment processing providers;
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Shipping carriers and logistics partners;
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Order fulfillment providers;
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E-commerce platform and website hosting providers;
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Website technology and security providers;
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Analytics and advertising partners;
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Customer support service providers;
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Fraud prevention services;
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Professional advisers where necessary;
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Government authorities where legally required.
We aim to limit the information shared to what is appropriate for the relevant purpose.
Where required, appropriate contractual, technical, or organizational safeguards will be used to protect personal information.
Information may also be disclosed in connection with a lawful business transfer, merger, acquisition, or restructuring, subject to applicable privacy protections.
8. EMAIL COMMUNICATIONS
Where permitted by applicable law, penqiro may send promotional emails concerning new products, special offers, discounts, seasonal collections, and store updates.
Customers may unsubscribe from promotional emails at any time by selecting the unsubscribe link included in those messages.
You may also contact:
We may retain limited information necessary to respect your communication preferences.
Unsubscribing from promotional communications does not prevent essential transactional messages, including:
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Order confirmations;
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Payment notifications;
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Shipping and tracking updates;
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Refund confirmations;
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Account security messages;
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Customer support communications.
Marketing email preferences and advertising or cookie preferences may need to be managed separately.
9. YOUR PRIVACY RIGHTS
Depending on your place of residence and applicable privacy laws, you may have certain rights regarding your personal information.
These rights may include:
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Requesting access to personal information;
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Correcting inaccurate or incomplete information;
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Requesting deletion of eligible information;
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Obtaining a copy of certain personal information;
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Restricting or objecting to particular processing activities;
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Withdrawing consent where processing relies on consent;
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Opting out of certain targeted advertising or data-sharing activities;
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Submitting a complaint to an appropriate regulatory authority.
To submit a privacy-related request, please contact:
Please describe your request and provide sufficient information for us to identify the relevant records.
We may request reasonable verification of your identity before responding to requests involving personal information.
We will review and respond to requests within the timeframes required by applicable law.
Certain requests may be subject to legal exceptions, including obligations to retain transaction records, prevent fraud, or comply with other lawful requirements.
We will not discriminate against customers for exercising applicable privacy rights.
10. CHILDREN'S PRIVACY
Our Services are intended for individuals who are legally permitted to use online shopping services and enter into applicable purchasing arrangements.
We do not knowingly collect personal information from children in violation of applicable privacy laws.
If you believe that a child has provided personal information without the necessary authorization, please contact:
We will review the concern and take appropriate action, including deleting information where required by law.
11. INFORMATION SECURITY
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, misuse, alteration, disclosure, loss, or destruction.
Security measures may include access controls, secure transaction processing arrangements, and appropriate internal information-handling procedures.
However, no method of electronic transmission, online communication, or data storage can guarantee complete security.
Customers are encouraged to protect their account credentials and avoid sharing sensitive information through unsecured communication channels.
12. INTERNATIONAL DATA PROCESSING
The penqiro website is operated by:
Hubei Tengchangbei Network Technology Co., Ltd.
Our business operates from China and may work with service providers located in different countries or regions.
As a result, personal information may be accessed, transferred, stored, or processed outside the customer's country of residence.
Privacy and data protection laws in those locations may differ from those applicable in the customer's home jurisdiction.
Where applicable law requires safeguards for international data transfers, we will implement the protections required for the relevant processing activities.
13. DATA RETENTION
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.
Retention periods may depend on circumstances including:
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Processing and completing customer orders;
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Providing requested services;
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Managing returns, refunds, and customer inquiries;
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Meeting accounting, tax, and recordkeeping obligations;
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Maintaining security and preventing fraud;
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Resolving disputes;
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Establishing, exercising, or defending legal claims.
When personal information is no longer required for legitimate business or legal purposes, we will take appropriate steps to delete, anonymize, or securely dispose of it.
Certain information may be retained for longer periods where required or permitted by applicable law.
14. CHANGES TO THIS PRIVACY POLICY
We may revise this Privacy Policy periodically to reflect changes in our business practices, website features, service providers, technology, or applicable legal requirements.
When updates are made, the revised policy will be published on this page.
Where required by law, we will provide additional notice or obtain consent before implementing relevant changes.
We encourage customers to review this page periodically to remain informed about our information-handling practices.
15. CONTACT INFORMATION
If you have questions about this Privacy Policy, how your personal information is handled, or how to exercise applicable privacy rights, please contact us using the information below.
Brand Name:
penqiro
Legal Company Name:
Hubei Tengchangbei Network Technology Co., Ltd.
Website:
Business Address:
Room 407, 4th Floor, Building 4
Xudong Shihua Residential Community
No. 524 Youyi Avenue
Heping Subdistrict, Hongshan District
Wuhan, Hubei Province, China
Customer Support Email:
Business Phone:
+86 13317154790
Customer Service Hours:
9:00 AM – 6:00 PM, China Standard Time (UTC+8)
penqiro is owned and operated by Hubei Tengchangbei Network Technology Co., Ltd.