Shipping Policy
SHIPPING POLICY
Welcome to penqiro.
We believe that customers should have clear and reliable information about shipping costs, order preparation, delivery estimates, and shipment tracking before completing a purchase.
This Shipping Policy explains how orders are processed, the delivery services available to customers in the United States, and the steps to follow if shipping-related concerns arise.
Please review the information below before placing your order.
1. ORDER PROCESSING AND PREPARATION
Once your order has been placed successfully and payment has been confirmed, our fulfillment team will begin preparing your items for shipment.
Orders are generally processed within 5 business days after payment confirmation.
Order preparation may involve payment verification, inventory checks, product packaging, and coordination with shipping providers.
Business days generally exclude Saturdays, Sundays, and applicable public holidays.
Orders submitted during weekends or public holidays will normally begin processing on the next available business day.
Processing times may occasionally vary because of inventory availability, high order volumes, promotional periods, or other operational circumstances.
After your order has been dispatched, a shipping confirmation email will normally be sent to the email address provided at checkout.
2. ESTIMATED DELIVERY TIME
After dispatch, the estimated delivery timeframe is generally 10–20 business days.
This period begins when your order has been shipped and does not include the order processing time described above.
Actual delivery times may vary depending on the selected shipping service, delivery destination, and carrier arrangements.
Factors that may affect delivery include:
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Carrier schedules and availability;
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Shipping destination;
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Customs procedures or inspections, where applicable;
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Severe weather conditions;
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Public holidays;
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Seasonal shipping demand;
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Transportation interruptions;
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Local delivery service delays.
Delivery estimates are provided for general reference and are not guaranteed arrival dates unless expressly stated otherwise.
These estimates do not limit any delivery rights or remedies available under applicable law.
3. U.S. SHIPPING METHODS AND FEES
penqiro currently provides shipping to eligible delivery addresses within the United States.
Our available shipping options and applicable charges are outlined below.
| Shipping Method | Order Subtotal | Shipping Fee |
|---|---|---|
| Standard U.S. Shipping | Below $39.00 USD | $5.99 USD |
| Free Standard Shipping | $39.00 USD or more | Free |
| Fast U.S. Shipping | Where available | $8.99 USD |
Standard U.S. Shipping
Orders with a qualifying subtotal below $39.00 USD are charged a standard shipping fee of $5.99 USD.
Standard shipping is available for eligible orders and supported delivery destinations.
Free Standard Shipping
Orders with a qualifying subtotal of $39.00 USD or more receive free standard shipping.
No standard shipping fee will be applied to eligible orders meeting this threshold.
Fast U.S. Shipping
Where available, customers may select Fast U.S. Shipping for $8.99 USD.
This option is available for customers who prefer the applicable expedited shipping service.
The $8.99 USD fee applies when Fast U.S. Shipping is selected, even if the order qualifies for free standard shipping.
Available delivery methods and final shipping charges will be displayed during checkout before payment is completed.
4. SHIPPING DESTINATIONS
At present, penqiro ships to eligible addresses within the United States.
Delivery availability may depend on the destination, product characteristics, and the service coverage of our logistics partners.
Certain remote locations, restricted destinations, or addresses outside the delivery networks of available carriers may not qualify for shipment.
If we cannot deliver an order to the address provided, our customer support team may contact you to discuss an appropriate solution.
Depending on the circumstances, available options may include correcting delivery information, arranging an alternative delivery method, modifying the affected order, or issuing an applicable refund.
For shipping destination inquiries, contact:
5. SHIPPING CONFIRMATION AND TRACKING
Once your order has been dispatched, we will normally send a shipping confirmation email containing available tracking information.
You may use the tracking number to monitor shipment progress through the relevant carrier or supported tracking service.
Tracking updates may not appear immediately after dispatch.
Please allow reasonable time for the carrier to register the shipment and update its tracking system.
If you have not received tracking information or notice that shipment updates have stopped for an extended period, please contact:
Include your order number and any available tracking details so our team can review the shipment status.
6. SHIPPING ADDRESS CHANGES
Customers should carefully review their delivery information before completing checkout.
If you notice an incorrect or incomplete shipping address after placing an order, please contact our customer support team as soon as possible.
Email: service@penqiro.com
When requesting an address correction, please provide:
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Your order number;
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The original shipping address;
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The complete updated shipping address.
Address changes are generally easier to accommodate before fulfillment or shipment preparation begins.
Once an order has entered advanced processing or has been dispatched, modifying the delivery address may no longer be possible.
We will make reasonable efforts to assist, but address changes cannot be guaranteed after fulfillment has progressed.
7. SHIPPING AND BILLING INFORMATION
Your billing address and shipping address do not need to be identical.
However, customers should ensure that all information entered during checkout is accurate and complete.
Please verify the recipient's name, street address, apartment or unit number where applicable, city, state, ZIP code, and contact information.
Incomplete or inaccurate delivery information may result in shipping delays or unsuccessful delivery attempts.
If an address-related issue occurs, our customer support team will review the circumstances and explain the available options.
Any additional charges attributable to incorrect information supplied by the customer will be explained before further shipping arrangements are made, where permitted by applicable law.
Customers will not be responsible for additional costs resulting from delivery errors caused by us.
8. ORDER FULFILLMENT
Orders are generally processed during regular business days.
Depending on inventory availability, product location, and delivery arrangements, orders may be fulfilled through our own facilities or trusted fulfillment partners.
Some orders containing multiple items may be divided into separate shipments.
When this occurs:
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Products may arrive in different packages;
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Packages may be delivered on different dates;
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Individual shipments may have separate tracking numbers.
Where available, tracking details will be provided for each dispatched package.
Receiving one package does not necessarily mean that every item in the order has been delivered.
9. SHIPPING ORIGIN
Orders placed through penqiro may be prepared and shipped from different fulfillment locations depending on product availability and logistics arrangements.
Fulfillment may take place through our own facilities or authorized third-party partners.
The shipping origin may differ from our registered business address.
Delivery to a U.S. address does not necessarily mean that the order is dispatched from a warehouse located within the United States.
The applicable shipping fees and delivery terms will be disclosed during checkout.
10. DELAYED SHIPMENTS
Although we aim to arrange timely order fulfillment and delivery, occasional delays may occur.
If your order has not arrived within the estimated delivery period, we recommend reviewing the latest tracking information first.
If tracking has not updated for an extended period or the estimated delivery period has passed, please contact:
Provide your order number, tracking number if available, and a brief description of the issue.
Our customer support team will review the available shipment information and assist with appropriate next steps.
Depending on the circumstances, these may include contacting the shipping provider, investigating the delay, arranging a replacement, or providing an applicable refund.
11. LOST OR MISSING PACKAGES
If you believe your package has been lost during transit, please notify our customer support team.
Customer Support Email:
Please include:
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Your order number;
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Tracking information, if available;
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The delivery address associated with the order;
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A brief explanation of the situation.
We will review the available fulfillment and carrier information and coordinate with the relevant shipping provider when appropriate.
If tracking indicates that a package has been delivered but you cannot locate it, you may also check with household members, building reception, parcel lockers, or the carrier's delivery notices.
A tracking status marked as "Delivered" does not automatically prevent us from reviewing a missing-package concern.
We will assess the available information and assist with an appropriate resolution.
12. DAMAGED, INCORRECT, OR INCOMPLETE DELIVERIES
If your order arrives damaged, incorrect, incomplete, or materially different from the product description, please contact us as soon as reasonably possible.
Email: service@penqiro.com
To help us investigate, please provide your order number, a description of the problem, and relevant photographs or videos where available.
After reviewing the issue, we will provide an appropriate replacement, refund, or return solution for a qualifying product or fulfillment issue.
Customers will not be required to cover additional return shipping expenses caused by our error.
If we require the affected item to be returned, we will cover the necessary return shipping costs.
13. 180-DAY RETURN PERIOD
At penqiro, eligible purchases delivered within the United States may be returned within 180 calendar days from the date of delivery.
Return eligibility and procedures are governed by our Return & Refund Policy.
The 180-day period refers to the available return window and does not automatically mean that all returns include free return shipping.
For returns based on customer preference, return shipping costs are generally the customer's responsibility unless an applicable free-return offer expressly provides otherwise.
If a product arrives damaged, defective, incorrect, incomplete, or materially different from its description, we will provide an appropriate solution without additional costs caused by our error.
Please review our Return & Refund Policy for complete information about return eligibility, return authorization, shipping responsibilities, and refund processing.
14. SHIPPING CHARGES AT CHECKOUT
The shipping options and charges available for your order will be shown before payment is completed.
Current U.S. shipping rates are:
| Shipping Method | Order Requirement | Shipping Fee |
|---|---|---|
| Standard U.S. Shipping | Orders below $39.00 | $5.99 USD |
| Free Standard Shipping | Orders of $39.00 or more | Free |
| Fast U.S. Shipping | Where available | $8.99 USD |
All shipping charges are displayed in U.S. dollars.
Any applicable shipping promotions or adjustments will be reflected during checkout.
The final shipping method and amount confirmed at checkout will apply to the order, subject to applicable law.
15. CUSTOMER SUPPORT
If you have questions about shipping methods, order processing, delivery estimates, tracking information, delayed shipments, or missing packages, please contact our customer support team.
We recommend including your order number and relevant shipping information to help us review your request efficiently.
Customer Support Email:
Business Phone:
+86 13317154790
Customer Service Hours:
9:00 AM – 6:00 PM, China Standard Time (UTC+8)
16. BUSINESS INFORMATION
Brand Name:
penqiro
Legal Company Name:
Hubei Tengchangbei Network Technology Co., Ltd.
Website:
Business Address:
Room 407, 4th Floor, Building 4
Xudong Shihua Residential Community
No. 524 Youyi Avenue
Heping Subdistrict, Hongshan District
Wuhan, Hubei Province, China
Customer Support Email:
Business Phone:
+86 13317154790
Customer Service Hours:
9:00 AM – 6:00 PM, China Standard Time (UTC+8)
penqiro is owned and operated by Hubei Tengchangbei Network Technology Co., Ltd.